Shipping policy

Last updated: 10/11/2025

This policy applies to our online-only store for lightweight merchandise (e.g., t‑shirts). We operate from Australia and comply with the Australian Consumer Law (ACL). Prices shown are tax-inclusive (GST included where applicable). Shipping charges are additional and calculated at checkout.

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1) Pre‑Order Only

  • All items are sold on a pre‑order basis. Production begins after the pre‑order window closes.
  • Estimated dispatch window: [insert timeframe, e.g., “2–4 weeks after pre‑order closes”]. If timelines change, we’ll notify you via email.
  • Orders containing multiple pre‑order items may ship together when all items are ready (to reduce waste and cost). If you prefer split shipments, please contact us before dispatch; additional postage may apply.

2) Order Processing

  • Once production is complete, we prepare and dispatch within 1–2 business days (excluding public holidays).
  • You’ll receive a shipping confirmation email with tracking once your order ships.

3) Shipping Methods and Delivery Estimates

  • Carrier: Australia Post (Parcel Post / Express Post) or a comparable courier.
  • Domestic (Australia):
    • Standard: typically 2–8 business days.
    • Express: typically 1–4 business days within the Express network.
  • International (if enabled): typically 6–21+ business days, subject to customs and local carrier processing. Note: Delivery estimates exclude the pre‑order production period and are guidelines only. Delays may occur due to carrier backlogs, weather, public holidays, or customs.

4) Shipping Fees

  • Shipping is additional and calculated at checkout based on destination, weight, and service selected.
  • Any remote area surcharges shown by the carrier may apply.

5) Taxes and Duties

  • Prices include Australian GST where applicable. Shipping is additional.
  • International orders may attract customs duties, taxes, or import fees charged by the destination country. These are the recipient’s responsibility and are not included in our prices or shipping fees.

6) Tracking and Delivery

  • All parcels include tracking; a link will be sent with your shipping confirmation.
  • Authority to Leave (ATL): You may authorize the carrier to leave your parcel in a safe place. When ATL is selected, risk transfers upon the carrier’s confirmed delivery scan.
  • Missed delivery/collection: If undelivered, the carrier will leave a card or notification. Uncollected parcels may be returned to sender after the carrier’s holding period.

7) Address Accuracy and Changes

  • Please ensure your shipping address is correct at checkout. We are not responsible for delays or loss due to incorrect or incomplete addresses.
  • Address changes can be made before dispatch only. After dispatch, changes must be requested directly with the carrier and are not guaranteed.

8) Undeliverable or Returned Parcels

  • If a parcel is returned due to incorrect address, refusal, or failure to collect:
    • We can reship to an updated address (additional postage may apply), or
    • We can refund the item(s) less original shipping costs once received back in sellable condition.

9) Damaged, Lost, or Missing Items

  • Damaged on arrival: Contact us within 7 days of delivery with photos of the packaging and item. We’ll arrange a replacement or refund in line with the ACL.
  • Lost in transit: If tracking shows no movement beyond a reasonable period, we will lodge an investigation with the carrier. After the investigation window, we will provide a suitable remedy (replacement or refund) per the ACL.
  • Missing items: Report within 7 days of delivery; we’ll investigate and resolve promptly.

10) Packaging and Sustainability

  • We use lightweight, protective satchels/boxes suitable for apparel and aim for recyclable or compostable materials where feasible.

11) Australian Consumer Law (ACL)

  • Your purchase is protected by the consumer guarantees under the ACL. If a product is faulty, not of acceptable quality, or not as described, you are entitled to a repair, replacement, or refund depending on the nature of the issue.
  • Nothing in this policy limits your rights under the ACL. For change‑of‑mind returns, see our separate Returns Policy.

12) Contact